Gaming should be a source of entertainment — not stress. 99xb is committed to giving you all the tools and support you need to play safely and responsibly.
Responsible gaming at 99xb means keeping gaming a fun part of life — not treating it as a source of income or a way to solve problems. Online gaming can be enjoyable and exciting, but when it gets out of control, it can have a negative impact on your life. Our goal is to help you stay informed, manage your spending and time, and take action at the first sign of a problem.
Gaming culture is growing in Bangladesh, and 99xb wants that growth to happen in a safe and responsible environment. We don't just provide a service — we're your partner in making sure gaming always stays fun and never becomes a burden.
On this page you'll find responsible gaming tools, guidance on recognising the signs of addiction, ways to get help, and tips to keep yourself safe. Remember — asking for help isn't a sign of weakness, it's a sign of responsibility.
Use these tools to keep your gaming in check.
Set a maximum deposit limit — daily, weekly, or monthly. Once a limit is in place, any increase takes 24 hours to apply, protecting you from impulsive decisions.
Set a limit on how long you play in one session. When the time is up, you'll be logged out automatically and prompted to take a break.
Once you've lost a set amount, your game will stop automatically. This helps you avoid chasing losses — one of the main drivers of gaming addiction.
Take a temporary break of anywhere from 24 hours to 30 days. During this time you won't be able to log in, but your account will remain active. Access is automatically restored once the period ends.
Impose a long-term or permanent restriction. Options range from a minimum of 6 months to permanent exclusion. During this period, your account will be fully locked and creating a new account will not be permitted.
You'll receive regular reminders showing your session time and total spend. This helps you stay aware and keep track of both your time and money.
Gaming addiction develops gradually. If you notice any of the signs below — in yourself or someone you know — take it seriously.
Answer these questions honestly. The more "Yes" answers you have, the greater the likelihood of a problem.
Setting your own limits is straightforward — just follow these steps.
Our proactive measures to keep players safe.
Every account's age is verified through the KYC process. Any account found to belong to someone under 18 is immediately closed and the balance is refunded.
Our system detects unusual gaming patterns. When risky behaviour is identified, alerts are sent and the support team reaches out to the player.
Regular responsible gaming tips and awareness information are shared via email, notifications, and live chat.
If you're struggling with gaming addiction, 99xb can connect you with professional mental health support. All referrals are handled with complete confidentiality.
A clock is displayed on screen every 30 minutes during gameplay to help you track your time. You'll also receive pop-up reminders to take breaks.
All responsible gaming discussions with our support team are completely confidential. Your concerns are never shared with anyone, and help is provided without any judgement.
99xb is strictly for users aged 18 and above. Gaming by minors is completely prohibited, and we take every possible measure to prevent it. As a parent or guardian, you also have a responsibility to keep your children safe.
Gaming addiction is a serious issue and difficult to overcome alone. Seeking professional help is the best step forward. 99xb is here to help you access the support you need.
Reach out via live chat or email ([email protected]) and let us know you'd like help with responsible gaming. Our support team:
Mental health service providers and helplines are available in Bangladesh. While specialised gaming addiction services are limited, general mental health counsellors and psychologists can provide support.
Talk to a trusted friend or family member about what you're going through. Their support can make a real difference in your recovery — they can help keep you accountable and be there for you through the tough times.
Questions and answers about suspended and locked accounts.
If you ever run into a problem with gaming or have any questions, don't hesitate to reach out. Your wellbeing is our priority.
For help: [email protected] | 24/7 Bangla Support