99xb's Terms and Conditions

1 General Terms

These Terms and Conditions ("Terms") govern the use of the 99xb platform and all its services, games, and content. These Terms apply when you access or use the 99xb website (99xb.bet), mobile app, or any affiliated platform.

These terms are published in both Bangla and English. In case of any dispute, the English version shall prevail. 99xb reserves the right to modify these terms at any time — notice will be sent to the registered email 7 days before any changes.

This platform is an online gaming service operated for commercial purposes. All services provided by 99xb are for entertainment purposes, and our core commitment is to ensure a fair and transparent environment for players.

2 Eligibility & Age Restriction

To use 99xb services, you must meet the following eligibility criteria:

• You must be at least 18 years old.
• You must register an account in your own name — not on behalf of anyone else.
• One person may only operate one account.
• You must be mentally and physically capable of making betting decisions.
• You must be a resident of an area where online gaming is not prohibited under your applicable law.

Use of 99xb is strictly prohibited for anyone under 18 years of age. We urge parents — keep your devices and payment methods secure from minors. If you suspect underage use, notify our support.

3 Account Registration & Management

Registration Terms

All information provided during registration must be true, accurate, and up-to-date. Providing false information will be considered a breach of terms. If your information changes, update it in account settings or notify support.

Password & Security

It is your responsibility to keep your account password and login details strictly confidential. You should never share your password with anyone. If you suspect your account has been compromised, change your password immediately and contact support.

• Use a strong password — uppercase, lowercase, numbers, and special characters.
• Enabling two-factor authentication (2FA) is strongly recommended.
• If you log in on a public device, log out when your session ends.

Multiple Accounts Prohibited

If the same person creates multiple accounts, all accounts will be cancelled and all bonuses forfeited. Operating multiple accounts from the same IP address, device, or payment method is not permitted.

4 KYC and Identity Verification

The Know Your Customer (KYC) process is part of 99xb's security and fraud prevention measures. KYC verification may be required before withdrawal or when significant amounts are deposited.

Required Documents

KYC verification typically takes 24–48 hours after documents are submitted. Withdrawals may be temporarily held during verification. Failure to provide documents or submitting incorrect documents may result in account restrictions.

5 Deposits and Payments

Supported Payment Methods

99xb supports Bangladesh's primary payment methods — bKash, Nagad, Rocket, DBBL Nexus, and Bank Transfer. All payments are processed in BDT (Bangladeshi Taka).

Deposit Terms

• Minimum deposit amount: ৳100.
• Maximum deposit amount: BDT 50,000 (standard account).
• Higher limits apply to VIP accounts.
• Deposits are usually instant — bank transfers may take 1–2 hours.
• You must only use payment methods in your own name.
• Third-party payments are not accepted.

6 Withdrawal Policy

Withdrawal Terms

• Minimum withdrawal amount: BDT 500.
• Withdrawals can only be made to the payment method used for deposit.
• Withdrawal processing will be blocked until full KYC verification is completed.
• To withdraw from bonus balance, wagering requirements must be met.

Processing Time

No fees are charged during withdrawal processing. However, your bank or mobile wallet provider may impose their own charges. 99xb is not responsible for these charges.

7 Bonuses & Promotions

General Bonus Terms

99xb offers various types of bonuses — welcome bonus, reload bonus, cashback and free spins. Each bonus has its own terms, which are stated on the offer page.

• To claim a bonus, follow the instructions on the promotions page.
• A person may not claim the same bonus more than once.
• Wagering requirements must be met to cash out bonuses.
• Bonuses must generally be used within a specified time period.
• There may be a limit on the maximum bet you can place using a bonus.

Bonus Abuse

Bonus system abuse — such as using bots, claiming bonuses on multiple accounts, or arbitrage tactics — will result in account termination and forfeiture of all bonuses.

8 Wagering Requirement

Wagering Requirement (WR) is a calculation of how many times the bonus amount must be bet. Example: if you receive a ৳1,000 bonus with 30× WR, you must place ৳30,000 in bets.

Live casino games (baccarat, roulette) typically count at 10–20% toward WR completion. Sports betting has a different WR contribution rate. Accurate information is provided on each offer page.

9 Game & Betting Rules

Game Fairness

All 99xb games use RNG (Random Number Generator) verified by third-party auditors. Game outcomes are completely random and not predetermined. Each game's RTP (Return to Player) is published and cannot be changed.

Betting Limits

• Each game has its own minimum and maximum bet limits.
• Bet limits are displayed in the game interface.
• Higher limits may apply for VIP players.

Technical Issues

If a technical error occurs during gameplay, the outcome will be determined according to server logs. 99xb is not liable for losses due to disconnection. However, if losses occur due to a system error, contact support with proof and the case will be reviewed.

10 Prohibited Activities

The following activities are strictly prohibited on 99xb:

• Playing games using bots, scripts, or automated software.
• Bonus abuse through multiple accounts.
• Money laundering or processing of illicit funds.
• Attempting to hack or bypass the platform's security measures.
• Colluding with other players to gain unfair advantage.
• Creating or operating an account under false identity.
• Abusive or disrespectful behavior toward customer service or other users.
• DDoS attacks or any other malicious attacks targeting 99xb's systems or servers.

11 Responsible Gaming

99xb strongly believes in responsible gaming. Gaming is for entertainment — not to solve financial problems. The following tools are available on the platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Time limit for continuous play.
• Loss Limit: Automatic stop after losing a specified amount.
• Cooling-Off Period: Take a break for 24 hours to 30 days.
• Self-Exclusion: Long-term or permanent account suspension.
• Reality Check: Regular reminders about session time and spending at intervals.

If you experience symptoms of gaming addiction or notice them in someone you know, immediately contact our Responsible Gaming page.

12 Privacy & Data Protection

99xb keeps your personal information under the highest security. We do not sell your data to third parties. For details on data usage, see our Privacy Policy available on the page.

• Personal information is used solely for service delivery and KYC purposes.
• Financial transaction information is stored in encrypted form.
• You have the option to opt out of marketing communications.
• Data deletion requests can be submitted to support (some data must be retained for legal reasons).

13 Intellectual Property & Content

The 99xb website, app, logo, design, content and software are the intellectual property of 99xb. Reproduction, distribution or commercial use of this content without written permission is prohibited.

• Game content is protected by the intellectual property of the respective providers.
• Screenshots are permitted for personal use — not commercial.
• Misuse of 99xb trademarks may result in legal action.

14 Limitation of Liability

99xb is committed to providing the highest quality of service. However, 99xb is not liable in the following cases:

• Delays or errors caused by third-party services or payment providers.
• Game interruptions due to internet connection issues.
• Unauthorized access due to insecure account information.
• Service disruption due to force majeure (natural disasters, war, cyber attacks).
• Financial loss from gaming — when it goes beyond entertainment.

99xb reserves the right to correct any bonus or payout that is clearly abnormal due to a technical error or incorrect display.

15 Account Termination & Suspension

Cancelled by User

You may request account closure at any time by contacting support. Withdraw your balance before closing. Any pending bonus wagering will be forfeited.

Termination by 99xb

99xb may suspend or terminate an account for the following reasons:

• Serious violation of terms and conditions.
• Evidence of fraud or dishonest activity.
• KYC information is unverified or false information has been provided.
• Legal directives or orders from authorities.
• Long-term inactivity (more than 12 months).

Before account closure, we attempt to return any eligible balance. However, bonus balances will not be refunded if the account is closed due to terms violation.

16 Changes to Terms

99xb reserves the right to update these Terms and Conditions at any time. For significant changes, 7 days' advance notice will be sent to the registered email. For minor changes, only the date at the top of the page will be updated.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes, you may close your account and withdraw your balance.

17 Contact and Dispute Resolution

For questions or complaints regarding the terms, contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on website or app

If a dispute arises, we will first attempt resolution through support. If unresolved within 30 days, independent mediation may be pursued. 99xb always believes in fair resolution.